Financial Week

So sorry, but running a company means…
February 28, 2008

by Don Frischmann

The art of the apology is something that occupants of the C-suite would be well advised to study and learn

As if being a successful CEO wasn’t tough enough, now you may have to learn a new skill: the art of apologizing. The number of public C-level apologies is growing daily, as Mattel’s Robert Eckert, TD Ameritrade’s Joe Moglia, Apple’s Steve Jobs, Sallie Mae’s Albert Lord and JetBlue’s David Neeleman have joined a very long list.

What’s happening? Have business leaders suddenly abdicated control?

The original publication can be found at this link.

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